Privacy Policy for Sage & Bloom

At Sage & Bloom, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, disclose, and protect the information you provide when using our site. Our intent is to offer elegant item cards, a gift collection filter, and a premium shopping experience similar to Pandora or Cartier, and this policy reflects our dedication to your trust.

1. Information We Collect

We collect various types of information to provide and improve our services, which include curated collections, bespoke jewelry design, gifting services, online sales, and gemstone sourcing.

• Personal Information You Provide: This includes information you submit directly to us when creating an account, placing an order, subscribing to our newsletter, requesting bespoke design services, or contacting customer support. This may include your name, shipping and billing addresses, email address, phone number, payment information (processed by secure third-party payment processors), and any specific preferences or design details for custom orders.
• Automatically Collected Information: When you visit our online platform, we automatically collect certain information about your device and browsing activity. This includes your IP address, browser type, operating system, referring URLs, pages viewed, time spent on pages, and clickstream data. We use cookies and similar tracking technologies for this purpose.
• Information from Other Sources: We may receive information about you from third-party partners (e.g., analytics providers, advertising networks) to help us understand your interests and improve our marketing.

2. How We Use Your Information

We use the collected information for various purposes, including:

• To Process Orders and Provide Services: Fulfilling your purchases, managing bespoke jewelry design requests, arranging shipping, and handling returns and exchanges.
• To Improve and Personalize Your Experience: Enhancing our website, suggesting relevant products, filtering gift collections, and remembering your preferences to make your shopping journey smoother.
• For Communication: Sending order confirmations, shipping updates, responding to your inquiries, and sending marketing communications (if you have opted in).
• For Analytics and Marketing: Analyzing website traffic, understanding customer behavior, measuring the effectiveness of our marketing campaigns, and delivering targeted advertisements.
• For Security and Legal Compliance: Protecting against fraud, unauthorized transactions, ensuring the security of our online platform, and complying with legal obligations.

3. Sharing Your Information

We do not sell your personal information to third parties. However, we may share your information with:

• Service Providers: Third-party companies that perform services on our behalf, such as payment processing, shipping, data analysis, email delivery, hosting services, and customer support. These providers are obligated to protect your information and use it only for the purposes for which it was disclosed.
• Legal Requirements and Protection: We may disclose your information if required to do so by law or in the good faith belief that such action is necessary to comply with legal processes, protect and defend our rights or property, or ensure the safety of our users or the public.
• Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your personal information may be transferred as part of that transaction.

4. Cookies and Tracking Technologies

We use cookies and similar tracking technologies (like web beacons and pixels) to track activity on our site and hold certain information. Cookies are small data files stored on your device that help us remember your preferences, analyze trends, administer the website, track users’ movements around the site, and gather demographic information about our user base as a whole.

• You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our service.

5. Data Security

The security of your personal data is paramount. We implement a variety of security measures, including encryption and strict access controls, to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information. However, no method of transmission over the Internet or method of electronic storage is 100% secure, and we cannot guarantee absolute security.

6. Your Data Protection Rights (GDPR)

As a user, you have certain rights regarding your personal data. These rights include:

• The right to access: You have the right to request copies of your personal data.
• The right to rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
• The right to erasure: You have the right to request that we erase your personal data, under certain conditions.
• The right to restrict processing: You have the right to request that we restrict the processing of your personal data, under certain conditions.
• The right to object to processing: You have the right to object to our processing of your personal data, under certain conditions.
• The right to data portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.

If you make a request, we have one month to respond to you. To exercise any of these rights, please contact us using the contact details provided below.

7. Children's Privacy

Our service is not intended for individuals under the age of 16 ("Children"). We do not knowingly collect personally identifiable information from anyone under the age of 16. If you are a parent or guardian and you are aware that your Children has provided us with personal data, please contact us. If we become aware that we have collected personal data from children without verification of parental consent, we take steps to remove that information from our servers.

8. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. We encourage you to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

9. Contact Us

If you have any questions about this Privacy Policy, please contact us: